AI Governance & Responsible AI · Technical Program Manager
Clear AI policies and a review process your team can actually run. Launching an AI feature, or getting asked how you use AI? I help growing companies and nonprofits answer with confidence. Trained at Brown and Oxford, and I've built a governance program from scratch.
Services: AI Governance Setup, AI Usage and Vendor Review, and Program and Operations Support.
University of Oxford · Saïd Business SchoolOxford Saïd VoicesInnovation and Strategy · Episode 1
Podcast guest · Oxford Saïd Business School · June 2026
Oxford Saïd Voices: Innovation and Strategy
Oxford faculty member Peter Ptashko talks with two alumni of Oxford's online AI programmes about strategic innovation and AI.
I talk about what the AI Ethics, Regulation and Compliance Programme gave me: a working understanding of international AI regulation such as GDPR, ethical decision-making, and the societal impact of AI systems.
Building AI governance from scratch at a civic recreation startup
Role: governance consultantScope: data, privacy, first AI featureControl: 7-day data retention
The situation
A civic recreation startup had no data governance function. It collected personal data (names, emails, dates of birth) and was about to launch its first AI feature.
What I did
Assessed all personal data collected and reviewed applicable law in every state the company operated in, plus GDPR and CPRA.
Wrote and iterated the company's first Privacy Policy and Terms of Use.
When the team built an in-house people-counting model to show users how busy a court was, I built a governance checklist to document it. It covered what the backend and frontend did, which policies it touched, and what risks it created for the company, its users, and its municipal partners.
The core risks were identity and personal security, since the data touched on presence and location patterns.
How footage moved through the system
Court camera captures footageInput to people-counting model
Blur appliedData minimization
Stored for 7 daysMunicipal partners may review
DeletedRetention limit
Nothing retained or shared beyond the 7-day window.
Controls, in detail
Data minimization: blurring applied to raw footage.
Retention limit: 7-day data retention window, then deletion.
Access control: municipal partners could review footage within that window. Nothing was retained or shared beyond it.
Transparency, on two tracks
Municipal partners: contract language disclosing the AI feature, so there were no surprises.
End users: updated Privacy Policy and Terms of Use, plus an in-app notice explaining that an AI feature was in use and why. Not just buried in legal text.
What this means for your organization
Most small teams don't need a heavy compliance program. They need a clear record of what their AI does, the risks it creates, and controls sized to those risks.
Finding and fixing a skin tone gap in avatar data capture
Role: technical program managerSetting: metaverse research companyGate: attribute checklist
The situation
At a metaverse research company, I worked hands-on with engineers building hardware systems that captured human data for avatar research.
The problem
I asked how the systems performed for people with disabilities, different skin tones, tattoos, and piercings. No one had concrete answers. The operators who ran sessions with participants knew some appearances weren't captured correctly. That data was effectively excluded from the foundational models. It was a known issue, but undocumented.
What I did
Pulled together a cross-rank group of researchers, operators, and managers. The consistent gap: no one had documented what could and couldn't be captured.
Co-founded the Data Diversity Program with a mission statement and values.
Built a checklist covering the full range of physical attributes, then used it to audit existing capture systems.
A concrete finding
The capture suite wasn't reliably capturing darker skin tones, so the data wasn't usable for avatars. We traced it to lighting: at certain brightness levels, darker skin reflected light back as a sheen. We ran lighting experiments with the research team and validated the fix with participants who had darker skin tones. The pipeline then produced accurate avatars for them.
Audit capture systemsFinding: darker skin not captured
Fix and validateLighting experiments, participant testing
Standing gateEvery system passes before sign-off
The outcome
The checklist became a standing gate. Every capture system had to pass testing across a wider range of appearances before sign-off.
What this means for your organization
Bias often lives in undocumented gaps that the people closest to the work already know about. Asking them, and writing it down, is where fairness work starts.
Release-blocking evaluation and benchmarking for a security AI model
Role: AI evaluation and QA leadSetting: early-stage startupGate: false positives over 10% block release
The situation
I led evaluation for a desktop security product at an early-stage startup. It flagged phishing and unsafe links in real time, and flagged personal data being copied into applications.
What I built
Two testing scripts, built with Claude Code. One benchmarked the model against a known set of false positives and negatives to catch drift or regression. The other scanned a sample of the top 1M websites, which are presumed safe, to surface new false positives.
A human-in-the-loop review: I confirmed each new false positive manually and added it to a known-FP database so engineering could retrain the model.
Periodic re-checks of older false positives to confirm whether the model had improved.
The control
Sites known to be safe should never be flagged. If more than 10% of a known-safe benchmark set gets flagged, the release is blocked until the cause is found.
Evaluation loop for each build
New build or model update
Benchmark known FP/FN setCatches drift and regression
Scan top 1M sitesSurfaces new false positives
Human reviewConfirmed FPs go to the known-FP database
Release gateFP rate above 10% blocks release
Above 10%: fix, retrain, and run the loop again. Older known FPs are re-checked periodically.
The control worked
On the 1.0 release, a major UX update shipped with a model update and false positives spiked above 10%. We traced the cause. Most flags were subdomains on known-safe hosting platforms like GitHub and Substack, so we allowlisted those hosting patterns. That resolved most flagged cases and brought the rate back under the threshold.
What this means for your organization
A control only matters if it can stop a release. Set a measurable threshold, track it continuously, and re-check whenever the model or product changes.
At an autonomous vehicle company, I was the program manager on the Product team delivering technical requirements for autonomous vehicle behavior.
The problem
Requirements moved through a spreadsheet in sequence: Product drafted, Engineering signed off, then Safety and Legal reviewed. That took weeks. Safety or Legal often flagged issues after Engineering had started building, so the cycle restarted. The churn was expensive and demoralizing.
What I did
Proposed moving review into Jira, with Product, Engineering, and Safety/Legal all signing off before engineering work began.
Product pushed back hard, worried about overhead. I showed that upfront sign-off would be faster overall because it removed the late rework cycle.
Built the full Jira project: workflows, required sign-off gates so nothing advanced without every team's approval, and a bulk upload of existing requirements. Then onboarded Safety and Legal, who had never used Jira.
Ran a trial on P0 requirements first. Once Product saw less rework, they were fully on board, and it became the standard process.
Before: sequential review
Product drafts
Engineering signs off
Engineering starts building
Safety and Legal reviewWeeks later
Issue flagged: the cycle restarts after build has begun.
After: parallel sign-off in Jira
Product drafts
Product, Engineering, Safety and Legal sign offRequired gate, no step skipped
Engineering builds
Risk tiering in practice
Not every requirement carried the same risk. Pedestrian interaction requirements were the highest tier and got more review time and scrutiny by default.
One example covered vehicle behavior around pedestrians with disabilities in crosswalks. Product and Engineering wanted to move forward. Safety and Legal needed more time for edge cases. We worked it through in a biweekly working session.
The resolution
Signed off with additional safety controls, which could be revisited once the technology had proven itself.
What this means for your organization
Controls shouldn't be static. Match their intensity to current risk and demonstrated maturity, and define what would trigger a review.
Product and program manager with 10+ years delivering software, hardware, and AI/ML programs at tech companies, from Fortune 500 to startups. I build governance where none exists: risk review, model evaluation, and the cross-team process that makes it stick. Formally trained in AI ethics through Brown and Oxford, with hands-on experience in AI evaluation and deployment.
Experience
Mar 2025 – Present
Independent AI Governance & Product Consultant
Contract engagements
Charlemagne Labs, Inc. · Product & Program Manager, AI Evaluation & QAFeb 2026 – Oct 2026
Led end-to-end ML model evaluation for an AI security product, assessing model performance, drift, and reliability to determine whether models were functioning as intended and meeting user-facing quality standards.
Oversaw product and program management for QA processes, defining test plans and acceptance criteria used to validate model reliability prior to deployment.
Partnered with engineering and product leadership to translate evaluation findings into priorities and roadmap decisions.
Managed the pre-sales-to-onboarding journey for on-device ML model deployment, coordinating across product, engineering, and customer-facing teams.
ParkView · Data/AI Governance ConsultantMar 2025 – May 2026
Directed the H1 2026 product roadmap, integrating regulatory compliance and safety protocols into the core AI-driven product lifecycle across 3 products.
Authored 5 PII removal and data obfuscation policies to meet state-law requirements, ensure platform security, and gain user trust.
Evaluated AI product requirements, third-party partner privacy and security policies, and user transparency communications for AI-enabled platforms.
Developed internal audit structures, risk-tiering criteria, and data governance frameworks to support ongoing regulatory compliance for AI-driven features.
Established internal AI protocols and best practices to ensure teams leverage AI responsibly.
Jan 2023 – Feb 2025
Technical Program Manager
Sonos, Inc.
Managed stakeholder communication and program status across key stakeholders, including executives, leading to a 30% increase in project alignment and a 20% reduction in escalated issues.
Redesigned the Partner Certification process, including third-party review and onboarding with partners such as Apple, Amazon, and Spotify, cutting certification time from 8 to 6 weeks (25% reduction).
Directed software delivery, risk identification, and issue tracking for new product and feature launches from inception through production.
Led the Women@Sonos employee resource group (ERG).
Sep 2021 – Jun 2022
Technical Program Manager
Meta Reality Labs
Aligned strategy between cross-functional stakeholders, including Legal and Security, to build and iterate data capture systems supporting ML research for the metaverse.
Built a roadmap and OKR process with technical research leaders for H1 planning, accelerating program transparency.
Revamped the mobile capture system verification process, identifying and resolving 20+ friction points for a ~60% increase in operational efficiency within 8 weeks.
Rolled out standardized project management tooling and best practices across 200+ staff members.
Co-founded and led a data diversity initiative across the research lab, evaluating existing models and data collection processes to identify and reduce bias, establishing a standard for equitable data practices in AI/ML research.
Dec 2019 – Sep 2021
Product & Design Program Manager
Aurora (fka Uber ATG)
Directed cross-functional roadmapping and OKR frameworks across 15 digital products spanning product, design, and engineering.
Delivered an internal permissions management tool in under a quarter, working cross-functionally across 4 engineering teams and 3 stakeholder teams.
Served as JIRA admin representing Product & Design's tracking requirements, improving cross-team alignment.
Identified inefficiencies in the product-to-engineering-to-legal/safety review process for AV system requirements and restructured the workflow to bring risk and safety stakeholders in earlier, reducing rework and improving decision quality.
Led the Women@Aurora and Women@Uber employee resource groups.
Jul 2018 – Dec 2019
Sr. Project Manager
American Eagle Outfitters
Deployed Jira-based project tracking for the Innovation team, improving on-time delivery 30% and stakeholder awareness scores 25% in the first quarter.
Defined technical requirements and acceptance criteria for ML-driven app and site personalization, delivering a 10%+ increase in conversion on recommended products, and led stand-ups, sprint planning, story grooming, and retrospectives across iOS, site, and data science teams.
Orchestrated the Facebook Messenger AI chatbot program through external vendor partnerships, increasing active engagement 10%.
Founded American Eagle's first employee resource group, Women in Tech.
May 2017 – Jul 2018
Sr. Project Manager
Branding Brand
Led a team to deliver a new CMS to clients within 30 days, and established a protocol for implementing products with clients to meet their business KPIs.
Managed up to five clients' mobile apps and sites, while their users grew 14%, sessions 18%, revenue 70%, and conversion 17%.
Introduced usability testing into the design process, and built a user feedback process that turned feedback into actionable work.
Jul 2015 – May 2017
Product Manager
GEICO
Joined through the Technology Development Program as Application Systems Analyst
Led a cross-functional scrum team to deliver the in-app Mobile Virtual Assistant from design to implementation, surpassing business goals.
Built the Virtual Assistant roadmap from customer feedback and internal KPIs.
Owned the full mobile app redesign and guided the app team in agile practices.
Managed the automated testing process for app releases.
Education & credentials
Brown University, Sc.M., Technology Leadership, Concentration: AI Governance and Ethics, December 2025
Saïd Business School, University of Oxford, AI Ethics, Regulation and Compliance Programme, 2025
University of Pittsburgh, B.S., Information Science, Concentration: User-Centered Design, Cum Laude, 2015
Certified AI Ethicist (CAIE), November 2025
AI Security, Securiti, January 2026
2.5-Week Intensive, AI Governance, Harvard Data Science Review, October 2026
Member, All Tech Is Human · Association of AI Ethicists
Expertise
AI Governance & EthicsResponsible AI FrameworksAI Ethics StrategyAI/ML Risk AssessmentQAModel Evaluation (Performance, Drift & Reliability)NIST AI RMFEU AI ActCPRAGDPRRisk Tiering & Control DocumentationThird-Party AI & Vendor ReviewPII Removal & Data ObfuscationRegulatory Roadmap CreationState-Law Compliant Privacy PoliciesData AuditingAgile/ScrumCross-Functional Stakeholder ManagementMonitoring, Evaluating & ReportingTeam Training & Community-Building
Tools
Google SuiteJiraConfluenceAsanaFigmaGitHubTableauClaudeGeminiOxethica